Shipping & Delivery

At Pet Norra, our goal is to provide you with a seamless and stress-free shipping experience.

Orders shipped to the United States, Canada, Australia, and New Zealand are typically delivered within 5–10 business days after dispatch.

Please note that this delivery estimate does not include our 1–3-business-day order processing period.

When Will My Order Be Processed?

All orders are typically processed and shipped within 1–3 business days after purchase.

Once your order has been dispatched and tracking information becomes available, you will receive your tracking details so you can follow your shipment.

Please note: In rare cases, processing or delivery may take an additional 2–3 business days due to high order volume, restocking delays, carrier delays, customs processing, holidays, weather conditions, or other circumstances outside our reasonable control.

We appreciate your patience and understanding.

Estimated Delivery Time

After your order has been processed and dispatched, estimated delivery is 5–10 business days for customers in:

• The United States

• Canada

• Australia

• New Zealand

Business days do not include weekends or public holidays.

Delivery estimates are not guaranteed and may be affected by carrier operations, customs processing, weather conditions, holidays, local delivery conditions, or other circumstances outside Pet Norra’s reasonable control.

Tracking Your Order

Once your order has been shipped and tracking information becomes available, you will receive your tracking details.

Please note that tracking information may take some time to update after your package has been handed over to the shipping carrier.

If your tracking information has not updated for an extended period or your order has exceeded the estimated delivery timeframe, please contact us at support@petnorra.com so our team can assist you.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will review the available tracking information and, when necessary, work with the shipping carrier to investigate the shipment.

If your package is confirmed to be lost or undelivered, we will provide a replacement at no additional cost or another remedy where required by applicable law, in accordance with our Delivery Guarantee.

If tracking shows your order as delivered but you cannot locate it, please check around your property, contact members of your household, and check with neighbors or the local delivery carrier. If you still cannot locate the package, please contact us so we can assist with an investigation.

Incorrect Shipping Information

Please make sure your shipping information is complete and accurate before placing your order.

Customers are responsible for providing the correct shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@petnorra.com. We will do our best to make changes before the order is processed or shipped, but we cannot guarantee that changes can be made once processing has begun.

Once an order has been shipped,